A good friend of mine, Keith Pepper, is looking to hire a Client Development Manager at a cool startup called STELLAService. STELLAService is dedicated to creating a world with better customer service. They measure and rate the service quality of online retailers and provide that information to consumers so they can make better decisions, and businesses so they can improve their experience.
The company is headquartered in NYC and has raised $22 million from a number of high-quality investors. They're looking for a Client Development Manager to join their team and growing roster of enterprise clients for their B2B data product, STELLAMetrics. Ideally, you'll have a strong client-facing background in data analysis, account management, and retail operations, as well as maintain a passion for building a dynamic, venture-backed business.
Position Overview:
- Ensure client success by providing ongoing insights to key executives at our enterprise clients
- Manage the renewal of large annual contracts
- Present to the marketing and operational executive teams at major retailers on a regular basis
- Maintain strong relationships through regular and on-going interaction with senior executives
- Address day-to-day product and data-related questions from clients
- Develop and communicate an exceptional understanding of all STELLAService products
- Analyze product usage trends
- Proactively engage with clients to gather feedback and incorporate ideas towards product enhancement
Qualifications:
- Bachelor's degree required
- >3 years of experience working in an operational role within the corporate office of a major retailer, consulting large retailers, a client-facing position with retailers, or in a related role
- Must love multi-tasking / managing many initiatives at once
- Must thrive in client-facing position
- Exceptional written and oral communication skills
- Demonstrated experience performing data analysis and managing data sets
- Self-starter and extremely detail-oriented
- Strong proficiency in Microsoft Excel and PowerPoint
Compensation & Perks:
Competitive cash comp; stock options; full health, dental and vision insurance benefits; phone and gym stipend.
How to Apply:
Submit your resume to jobs @ stellaservice dot com. In your email, please explain why you’re the right person for the job.
STELLAService’s data has been featured in outlets from the Wall Street Journal and The Economist to Glamour and Women’s Wear Daily. Visit http://stellaservice.com/ for more info. Follow STELLAService on Twitter @STELLAService
